Shipping policy
Shipping Policy
At Veloura, we aim to make the delivery process clear and straightforward from the moment your order is placed until it reaches its destination. This Shipping Policy explains our processing procedures, available shipping methods, delivery estimates, and other important information for orders shipped within the United States.
Shipping Coverage
Veloura currently ships only within the United States. We do not offer international shipping at this time.
Orders must be submitted with a valid U.S. delivery address. Shipping availability may vary for certain remote locations or addresses that cannot be serviced by our available carriers.
Order Processing
After an order is successfully placed, it will go through verification, preparation, and fulfillment before being handed over to the shipping carrier.
Processing time is separate from the estimated delivery time shown for each shipping method. Orders placed on weekends or recognized U.S. holidays may begin processing on the next business day.
Once your package has been dispatched, you will receive shipping confirmation and tracking information when available.
Shipping Rates & Delivery Times
The following shipping options are available for eligible orders within the United States:
Shipping Method Estimated Delivery Time Rate
Express 1–2 business days $15.00
Standard 3–5 business days $8.00
Standard – Orders $70.00 and Up 3–5 business days FREE
The delivery periods above are estimates and begin after the order has been processed and transferred to the carrier.
Free Standard Shipping applies to qualifying orders with an eligible order value of $70.00 or more.
Delivery Estimates
Although we make every reasonable effort to help orders arrive within the estimated timeframe, delivery dates cannot be guaranteed. Carrier disruptions, severe weather, high-volume periods, transportation issues, or other circumstances outside our reasonable control may result in delays.
Business days generally exclude weekends and U.S. federal holidays.
Tracking Your Order
When tracking is available, the tracking details will be sent to the email address provided during checkout after your order ships.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your street address, apartment or unit number, city, state, and ZIP code carefully before submitting your order.
If you notice an address error, contact us as soon as possible. We will try to assist before fulfillment is completed, but we cannot guarantee that an address can be changed after an order has entered processing or has already shipped.
Veloura is not responsible for delivery problems caused by incorrect or incomplete shipping information submitted by the customer.
Undeliverable or Returned Packages
If a package is returned to us because of an incorrect address, failed delivery attempt, refusal, or another delivery-related issue, please contact us so we can review the available options.
Additional shipping charges may apply if reshipment is requested in circumstances caused by inaccurate customer-provided delivery information.
Delayed, Lost, or Damaged Shipments
If your tracking information indicates an unusual delay, or if you believe your shipment has been lost or damaged during transit, please contact us with your order information.
We will review the situation and, where appropriate, assist with the carrier inquiry or determine the next available resolution based on the circumstances of the shipment.
Changes to This Shipping Policy
Veloura may revise this Shipping Policy when necessary to reflect changes to our fulfillment practices, shipping services, rates, or operational requirements. The version published on our website will be the current policy applicable to new orders.
Contact Information
If you have questions about shipping, delivery, or the status of your order, please contact us:
Veloura
Address: 210 E Tepee Lane, Belfair, WA 98528, United States
Phone: (865) 684-3223
Email: gremhulltahwhy@gmail.com