Terms of service
TERMS OF SERVICE
Last Updated: August 23, 2026
Welcome to Veloura. These Terms of Service ("Terms") govern your access to and use of our online store, website, products, features, and related services. Throughout these Terms, the words "we," "us," and "our" refer to Veloura.
By visiting our website, browsing our products, placing an order, or otherwise using any part of our services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please discontinue use of our website and services.
1. ONLINE STORE TERMS
By using our website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you have reached the age of majority and have given permission for any minor dependents under your supervision to use this website.
You may not use our products, website, or services for any unlawful, fraudulent, or unauthorized purpose. You must not violate any applicable federal, state, local, or international laws while using our services.
Any attempt to introduce viruses, malicious code, harmful software, or other technologies intended to interfere with the operation or security of our website is strictly prohibited.
2. GENERAL CONDITIONS
We reserve the right to refuse service to any person when permitted by applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of our services, website content, or access to our services without prior written authorization from Veloura.
We may modify, suspend, restrict, or discontinue certain features or services when reasonably necessary for operational, security, legal, or business purposes.
3. PRODUCT INFORMATION
We make reasonable efforts to present product descriptions, photographs, specifications, colors, sizes, ingredients, features, and other information as accurately as possible.
However, the appearance of products may vary depending on your device, monitor settings, lighting conditions, manufacturing variations, or other factors outside our control.
Product descriptions and other website content may be updated periodically without prior notice.
4. PRODUCT AVAILABILITY
Products displayed through our store are subject to availability. We may limit quantities, discontinue products, introduce purchase restrictions, or modify product offerings at our discretion.
Adding an item to your shopping cart does not guarantee that the item will remain available until checkout is successfully completed and the order is accepted.
5. PRICES AND BILLING
Prices are displayed in the currency indicated on our website and may change without prior notice.
Applicable taxes, shipping charges, duties, or other fees may be calculated separately where required and will generally be displayed during checkout when applicable.
If a product is listed at an incorrect price because of a typographical, technical, or system error, we reserve the right to correct the error and, where legally permitted, cancel or adjust an affected order.
6. ORDERS AND ORDER ACCEPTANCE
Submitting an order does not automatically constitute our acceptance of that order.
After an order is placed, we may review the transaction before accepting and processing it. We reserve the right, where permitted by law, to reject or cancel an order for reasons including suspected fraud, payment problems, incorrect pricing, product unavailability, inventory limitations, or inaccurate customer information.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method in accordance with our policies.
7. CUSTOMER INFORMATION
When making a purchase, you agree to provide current, complete, and accurate billing, shipping, payment, and contact information.
You are responsible for reviewing your information before submitting an order. Incorrect or incomplete information may result in processing delays, failed delivery, or order cancellation.
Please contact us promptly if you discover an error in your order information.
8. PAYMENT
Payments must be made using one of the payment methods available at checkout.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.
Payment transactions may be processed by third-party payment providers and may also be subject to their respective terms, security procedures, and privacy practices.
9. SHIPPING AND DELIVERY
Orders are shipped according to the shipping options and conditions displayed on our website or described in our Shipping Policy.
Delivery dates and transit times are estimates unless expressly stated otherwise. Delays may occasionally occur because of carrier disruptions, severe weather, customs procedures, high order volumes, incorrect delivery information, or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
10. RETURNS AND REFUNDS
Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.
Customers should review that policy before making a purchase because it contains important information regarding eligibility requirements, return procedures, applicable timeframes, exclusions, and refund processing.
Nothing in these Terms is intended to restrict any consumer rights that cannot legally be waived.
11. INTELLECTUAL PROPERTY
Unless otherwise indicated, the content available through our website—including text, graphics, logos, product presentation, photographs, designs, icons, page layouts, and other original materials—is owned by Veloura or used under appropriate authorization.
Such materials may be protected by copyright, trademark, and other intellectual property laws.
You may use our website content for personal, non-commercial purposes associated with shopping from our store. No other use is permitted without our prior written consent or authorization from the applicable rights holder.
12. PROHIBITED ACTIVITIES
You may not use our website or services to:
Engage in unlawful, deceptive, fraudulent, or abusive conduct;
Infringe or violate intellectual property or other legal rights;
Submit false, misleading, or intentionally inaccurate information;
Distribute malware, viruses, malicious scripts, or harmful code;
Attempt to gain unauthorized access to our website, accounts, servers, or systems;
Scrape, crawl, harvest, or collect information through unauthorized automated means;
Interfere with website security or normal operation;
Impersonate another individual or organization;
Use our services for spam, phishing, or other deceptive activities; or
Engage in conduct prohibited by applicable law.
We may restrict or terminate access when we reasonably believe these Terms have been violated.
13. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to websites, applications, payment processors, shipping providers, or other services operated by third parties.
Third-party services are independently operated and may have their own terms and privacy policies. We are not responsible for the content, availability, policies, or practices of third-party websites or services except where responsibility cannot be excluded under applicable law.
We encourage customers to review applicable third-party terms before using those services.
14. OPTIONAL TOOLS AND FEATURES
From time to time, our store may provide access to features, applications, integrations, or tools supplied by third parties.
Your use of such tools may be governed by additional conditions established by their respective providers. Availability of a third-party tool through our website does not necessarily constitute an endorsement of that provider.
15. REVIEWS, COMMENTS, AND OTHER SUBMISSIONS
If you submit reviews, comments, suggestions, photographs, feedback, or other materials to us, you represent that you have the right to provide that content and that it does not violate applicable law or the rights of another person.
We may moderate, remove, or decline to publish content that we reasonably determine to be unlawful, abusive, misleading, defamatory, infringing, obscene, or otherwise inappropriate.
You remain responsible for the content you submit.
16. PERSONAL INFORMATION
Our collection, use, disclosure, and handling of personal information are governed by our Privacy Policy and applicable privacy laws.
Please review our Privacy Policy for additional information regarding our privacy practices and your available choices or rights.
17. ERRORS AND INACCURACIES
Occasionally, information on our website may contain typographical mistakes, omissions, inaccurate descriptions, incorrect pricing, promotional errors, or availability errors.
We reserve the right to correct such information and update website content when an error is discovered. Where an error affects an order, we will handle the situation in accordance with applicable law and our relevant store policies.
18. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and services are provided on an "as available" and "as is" basis.
We do not guarantee that access to our website will always be uninterrupted, completely secure, or error-free.
Any warranties that cannot legally be excluded or limited remain unaffected.
19. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Veloura and its owners, employees, affiliates, representatives, service providers, and agents will not be liable for indirect, incidental, special, punitive, or consequential damages resulting from the use of, or inability to use, our website, products, or services.
These limitations do not apply where liability cannot lawfully be excluded or restricted. Nothing in these Terms limits rights or remedies granted to consumers under mandatory applicable law.
20. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold Veloura and its affiliates, representatives, employees, service providers, and agents harmless from claims, losses, liabilities, or reasonable expenses arising from your unlawful use of our services, your violation of these Terms, or your infringement of another person's rights.
21. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent legally permissible or severed where necessary.
The remaining provisions will continue in full force and effect.
22. TERMINATION
These Terms remain effective unless terminated by you or by us.
You may stop using our services at any time. We may suspend or terminate access when reasonably necessary because of a material violation of these Terms, fraudulent conduct, security concerns, or other circumstances permitted by law.
Any obligations or liabilities that arose before termination will remain enforceable where applicable.
23. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies or notices expressly incorporated into them, constitute the agreement governing your use of our online store and services.
Failure by us to enforce a provision on one occasion does not constitute a permanent waiver of that provision or any other right.
24. GOVERNING LAW
These Terms and any transactions involving Veloura will be governed by the laws applicable in the State of Washington and the United States, without limiting any mandatory consumer protections or other rights that may apply to you under applicable law.
25. CHANGES TO THESE TERMS
We may revise these Terms periodically to reflect changes to our services, business practices, legal requirements, or store operations.
The current version will be posted on this page with an updated revision date when appropriate. Your continued use of our services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
We encourage you to review these Terms periodically.
26. CONTACT INFORMATION
Questions regarding these Terms of Service, an order, or our store policies may be directed to us using the contact information below:
Veloura
Address: 210 E Tepee Lane, Belfair, WA 98528, United States
Phone: (865) 684-3223
Email: gremhulltahwhy@gmail.com